MBA Candidate

Simon Fraser Univerity

• Gained a deep understanding and performed practical industry projects in the following domains:

- Business Analytics and Strategy
- Finance & Accounting
- Marketing Management
- Leadership & People Management
- Entrepreneurship
- Information and Operations Management
- Sustainability and Indigenous Business
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• Competed in business case study competitions:
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- Digital Innovation Case Competition: Created a strategy to leverage technology to help a business in the hardware social enterprise landscape.
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- Sustainability Case Competition: Understood the impact of the fast fashion industry and developed a strategy to enhance responsible consumption for users of a high-end luxury fashion retailer.

- SFU Beedie Internal Case Competition: Segmented users of a digital bank and created a strategy that enhances engagement through the application of gamification techniques to the bank's website and mobile banking apps.
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Technical Content Developer

VMware Carbon Black

• Developed cybersecurity training modules in alignment with customer’s learning requirements. Created course requirement documents and ensured project deliverables were scheduled and executed as per Scrum methodologies.
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• Analyzed customer feedback from field sales teams and designed educational products that gained $100,000+ in annual revenue. Developed learner personas for alignment and guidance during product development.

• Collaborated cross-functionally with SMEs, Editorial teams, VMware Education, and Global Lab teams to create seamless learning experiences for customers and partners. The courses include in-depth learning modules and virtualized lab environments for technical simulations.

• Compiled stakeholder requirements into a roadmap for release tracking that aided Sales and Marketing teams. Created video simulations, software scripts, and course datasheets and implemented API calls as part of technical lab development.
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Technical Solutions Engineer 2

VMware vSphere

• Led and managed a ten-member customer success team through efficient backlog management and resolution of customer incidents. Advocated for customer needs and ensured that critical roadmap releases were prioritized.
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• Achieved a 92% net promoter score by deriving technical solutions and performance enhancement analysis for complex incidents. Generated efficiency gain of 40% through team case backlog refinement.

• Exceeded incident resolution KPIs by 65% through clear and cross-functional collaboration with Engineering, Support and Sales teams. Served as the primary stakeholder escalation engineer for North American accounts.

• Mentored new engineers by teaching detailed process development and conducted training for enhancement in product knowledge. Established patterns to reoccurring issues in the product and set up documentation for customer reference.

Software Engineering Intern

Teknorix Systems

• Designed and developed a proof-of-concept IoT project as part of product discovery for a digital employee well-being tracking application.
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• Developed an application that was compatible with Raspberry Pi and Android operating systems. Conducted user interviews and presented findings and roadmap to the CEO and CTO.

President

Computer Society of India - SJEC Chatper

• Led a five-member cabinet that curated technical sessions throughout the year in order to bridge the gap between degree coursework and industry application.
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• Organized technical and semi-technical events at the Annual College festival - Tiara and enhanced participation rates and engagement among the students during my tenure as President.